Diner Help

Find all the answers to your questions here. We got you covered!

38 articles

How to get the merchant's location

How can I find which restaurant has Liven deals?

How to toggle the Liven rewards on and off

Using Liven for takeaway

Quickly search for nearby restaurants

Enable location services for Liven

Reactivating your Liven account without access to your original email

Do my Liven Rewards expire?

System requirements to download the Liven app

Find a venue's address in-app

Where can I find a list of Liven Restaurants?

Why was I charged a cash advance fees?

Purchased Brandollars without realising what the participating locations are.

Brandollar limit

Brandollar Refund Policy

How do I pay with a different Brandollar pack?

Can you pay with Brandollars for takeaways and pick-up orders?

Will I earn rewards when I use my Brandollars?

Paying with Brandollars

Can merchants refuse the use of Liven on public holidays?

Location error message when paying Liven

The restaurant didn't get my payment request

Sending Liven Rewards status is 'Pending'?

I couldn't pay with Liven

Updating your Account

Updating your Liven Email

Change City or State

Updating your Mobile Number

Removing My Liven Account

Payment Methods

Steps on how to delete a credit card

How to link your credit card with the app

Why is it essential to set up a default fallback payment method?

Importance of linking your credit card to the app

Refunds to a different credit or debit card

Why doesn't Liven work without my credit card?

Terms and Conditions

Where can I find the terms or resto exclusions in the app?

Pay without Brandollars