Use this guide if you asked for a refund and haven't got it yet, or you want a refund of Brandollars or credit.
Before you start
Have your receipt or order confirmation, the venue name, the date and the amount.
Know how you paid: card in the app, Brandollars or credit, or paid at the venue.
Check a refund to your card
Find the receipt or order confirmation for the purchase.
Check the bank or card account you paid with. Refunds go back to the card you paid with.
If you see a pending charge, wait for your bank to release it.
If you still can't see the refund, message us with your receipt, the date and the amount.
What you should see: the refund on the same card you paid with.
Brandollars or credit refunds
Read the Nomni Loyalty Refund Policy.
You have 48 hours from purchase to ask for a change-of-mind refund on a Nomni Loyalty purchase.
Bought for the wrong city, venue or brand? Message us. In most cases we can help with an honest mistake.
Message us from the app with the purchase, venue and date.
We don't refund leftover Brandollars or credit because you would like to buy a new package, or because only a little is left. Brandollars don't have an expiry date, so you can keep using them.
Paid at the venue
If you paid the venue directly by card, the venue handles the refund. Contact the venue first. If they refuse, see the Refund Policy and message us.
If something goes wrong
Charged twice: see Charged twice or a pending charge hasn't come back.
No reply yet: reply on your existing conversation instead of opening a new one, so we keep your place.
Need help?
Message us from Help in the Nomni Loyalty app, or email support@nomni.ai. Tell us the email or phone number on your account, the venue and the date.