Use this guide if a venue you have Brandollars or credit for has closed, no longer takes Nomni Loyalty, or refused your Brandollars.
Before you start
Open the Nomni Loyalty app and note your balance for that venue.
Note the venue name and location, the date you visited and whether the venue gave a reason.
If a venue refused your Brandollars
Ask the staff to check Nomni Loyalty on their device. Show them your balance in the app.
If they still refuse, pay another way if you need to and keep the receipt.
Message us from the app with the venue, date, your balance and the receipt.
What you should see: a reply from our Diner Support team. We contact the venue to investigate.
Venues are responsible for honouring the Brandollars you bought. We will do our best to get a good outcome, but we can't guarantee one. If you paid the venue by card, we are unlikely to be able to refund that payment.
If a venue has closed or left Nomni Loyalty
Check your balance for that venue in the app. If no venues are listed for it, take a screenshot.
Message us from the app with the venue name and location, your balance and the screenshot.
Our team will check your account and tell you the options.
What you should see: a reply in the same conversation.
Common questions
Can I move my balance to another venue or merge balances? Message us. Our team will check what is possible for your account.
Do Brandollars expire? No, Brandollars don't have an expiry date.
Need help?
Message us from Help in the Nomni Loyalty app, or email support@nomni.ai. Tell us the email or phone number on your account, the venue and the date.