Use this guide if you see two charges for one order, or a charge for an order that didn't go through.
Check if it is a pending charge
Open your banking app and look at the two charges.
If one says Pending, it is a hold, not a payment. Most banks release holds within 3–7 business days.
Check your email for an order confirmation. One confirmation means one order.
What you should see: the pending charge disappears from your account after your bank releases it.
If both charges went through
Contact the venue first with the order number, or contact Nomni Support.
Include the venue, date and time, amount, and the last 4 digits of the card.
Attach a screenshot of both charges.
If something goes wrong
If it has been more than 7 business days, contact us and we will check with the venue and the payment provider.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.