Quick answer: First check the venue in the app. Sometimes it has moved or changed its name and still accepts your credit. Message us in the Liven app. Then follow the steps below.
Sorry this has happened. If a venue where you hold Brandollars or credit has closed or no longer accepts Liven, you can ask for your balance back. Here's what you can get, and how to ask.
What you can get
We refund the cash value of your unused balance. Because your bonus was spread across all the Brandollars you received, we work out your refund as a share of what you paid: what you paid, multiplied by your remaining Brandollars, divided by the total Brandollars you received (including the bonus).
For example, if you paid $100 and received 150 Brandollars, then used 80, you have 70 left. Your refund is $100 × 70 ÷ 150 = $46.67.
Once refunded, the remaining Brandollars are removed from your account.
The refund goes back to your original payment method. Banks usually take 5 to 10 business days.
If the refundable amount is under $10, it's added to your Liven Rewards balance instead. Your Liven Rewards balance doesn't expire and works at any participating venue.
How to ask
First check the venue in the app. Sometimes it has moved or changed its name and still accepts your credit.
Message us in the Liven app.
If you already have an open request, reply to that one instead of starting a new one, so it isn't delayed.
What we need
Just the venue name, and its suburb if it has more than one location. We'll use your account details from the app, and only ask for anything else if we really need it.
Please don't send card numbers, passwords or one-time codes.
What happens next
We check your balance and the venue. If it has moved or changed its name and still accepts your credit, we'll tell you where you can use it. If not, we process your refund and tell you the date and amount. See Where is my refund? and the refund policy.
Need help?
Email support@nomni.ai or call 1300 445 483.