Quick answer: You can ask for a change-of-mind refund within 48 hours of buying Brandollars. After that, we refund only if the venue has closed, left Nomni Loyalty or won't accept your Brandollars. We refund what you paid, less the bonus and anything you have used, to your original card. Under $10 goes to your Nomni Loyalty balance instead.
These answers are for diners using the Nomni Loyalty app (formerly Liven).
Change of mind (within 48 hours)
Message us from the Nomni Loyalty app within 48 hours of buying the Brandollars.
Tell us the venue and the amount.
We refund what you paid, less anything you have already used. After 48 hours, we can't give a change-of-mind refund while the venue still accepts Brandollars.
The venue closed, left Nomni Loyalty or refused your Brandollars
Check the venue in the app first. Sometimes it has moved or changed name and still accepts your Brandollars.
Message us from the Nomni Loyalty app with the venue name and suburb.
If staff refused your Brandollars, tell us the date and keep your receipt.
We contact a venue that refused your Brandollars. Venues listed in the app are expected to accept them. If the venue has closed or left, we work out your refund.
How much you get back
Situation | What happens |
Your refundable amount is $10 or more | Refunded to your original payment method |
Your refundable amount is under $10 | Added to your Nomni Loyalty balance, which doesn't expire and works at any participating venue |
Your refundable amount is what you originally paid for the Brandollars, not the bonus, less anything you have already used. You can also choose to have it added to your Nomni Loyalty balance instead of a card refund.
How long it takes
Card refunds go back to the card you paid with. Banks usually take 5 to 10 business days. The refund may show on your statement as STRIPE.
We can't send a refund to a different card or bank account. If your card is closed, your bank usually passes the refund to your new card or account. If it bounces back to us, we will offer to add it to your Nomni Loyalty balance.
Additions to your Nomni Loyalty balance show straight away.
What not to send
Never send your full card number, password or one-time codes. We only ask for the last 4 digits of a card if we need to find a payment.
Need help?
Email support@nomni.ai or call 1300 445 483.