If a venue where you hold Brand Dollars or credit has closed or no longer accepts Nomni Loyalty, you can ask for your balance back.
What you can get
We refund what you originally paid for the balance, not the bonus, less anything you have already used.
The refund goes back to your original payment method. Banks usually take 5 to 10 business days.
If the refundable amount is under $10, it becomes Nomni Rewards in your wallet. Nomni Rewards don't expire and work at any participating venue.
How to ask
First check the venue in the app. Sometimes it has moved or changed its name and still accepts your credit.
Message us in the Nomni Loyalty app with the venue name and the email or mobile number on your account.
If you already have an open request, reply to that one so it isn't delayed.
Checking a refund
When we process it, we tell you the date and amount. See Where is my refund? and the refund policy.