Nomni

Different ways to contact support exclusively for restaurant partners!

Contact Us - Restaurant Partners

All the answers to your questions as a Liven restaurant partner!

Merchant Help

How am I paying back the pre-purchase credit deduction?

What is a pre-purchase credit deduction?

Locate how much of your store's Brandollars are yet to be redeemed in the statements.

How much Brandollars haven't been redeemed?

How many Brandollar packages have I sold in the period?

Locate the fees agreed to by your store in the statements.

What fees am I paying to Liven?

How do I know the breakdown between Livenpay and Brandollar transactions?

What is the total gross sales made up of?

How do I change my bank account information?

I’m not receiving any statements, what should I do?

Can I switch to receiving statements on a weekly, fortnightly, or monthly basis?

Track how your pre-purchased food credit is going

Pre-Purchased Credit Balance

Track how your store's Brandollar balance is going

Brandollar Balance

Details about the utilization and redemption of your store's Brandollars

Brandollar Redemptions

Details about your store's Brandollar sales

Brandollar Sales

Allowances, Fees and Adjustments

A one-stop shop for a wrap up of this week's activity on Liven

Summary Section

Transaction Details

Care Package Sales

Care Package Redemptions

Track how your care package balance is going

Care Package Balance

Financial Statements 

A one-pager for staff who are processing Liven payments in store to refer to.

Reports can be viewed through the Liven merchant device.

How to view daily or weekly reports?

Your overall rating is determined by customers who can rate you out of five stars.

How do star ratings work?

What to do when you need to update details about your store

How do I update my store's details?

Let us help you out with some quick fixes.

Device Troubleshooting: 3 Quick Fixes to Try

What should I do if I charged the customer the wrong amount?

General - FAQ's

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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