The summary section provides an overview of all of the relevant activity and balances for the merchant for the statement period. This includes subtotals for applicable products, any associated fees and balance positions.
Liven Gross Sales Amount / Total Gross Sales
This is the total value of food and beverages purchased using Liven this statement period. The statement period is the date range provided in this summary. In the example above the date period is 08 Mar 2021 to 14 Mar 2021.
Allowances, Fees and Adjustments
This is the total value allowances, fees and adjustments during the statement period. This commonly includes transaction fees passed onto the merchant, platform fees for using Liven and loyalty marketing fees for the LVN rewards provided to customers. This amount can be negative, positive or blank depending on what allowances, fees or adjustments have occurred this statement period.
Upfront Care Package Proceeds
This amount is part of the care package value that is transferred to the restaurant at the point of the sale. The other part is transferred to the restaurant upon the redemption of the care package. Not every restaurant will have an upfront care package amount, please refer to the terms of your merchant contract or get in contact with your account manager to understand if this option is available to you.
Care Package Redemptions
This is the total value of care packages redeemed in the statement period. This value is part of the total gross sales amount. If your restaurant does not have care packages available or no care packages have been redeemed in the statement period, you may not have redemption amount shown for this period. If you're interested in offering care packages to your customers, please get in contact with your account manager.
Care Package Redemption Proceeds
This amount is transferred to the restaurant upon the redemption of the care package. If your restaurant does not have care packages available or no care packages have been redeemed in the statement period, you may not have redemption proceeds shown for this period. If you're interested in offering care packages to your customers, please get in contact with your account manager.
Pre-Purchase Credit Deduction
This is the amount of total gross sales that has been deducted from the pre-purchase balance. If your restaurant does not have a pre-purchase credit agreement or if no transactions have occurred to change your pre-purchase credit balance, you may not have pre-purchase credit deductions for this period.
Statement Date
This is the date that your statement was issued.
Statement Number
This is an internal reference number for your statement. You should quote this in any communication you have regarding your statement.
Care Package Sales
This is the total amount customers spent purchasing care packages this statement period. This should not be confused with the outstanding balance of care packages or value of care packages redeemed this statement period. If your restaurant does not have care packages available or no care packages have been sold in the statement period, you may not have care package sales shown for this period. If you're interested in offering care packages to your customers, please get in contact with your account manager.
Outstanding Care Package Balance
This is the total value of purchased care packages currently held by customers and represents the total value yet to be claimed. If your restaurant does not have care packages available or no care packages have been sold to date, you may not have an outstanding care package balance shown for this period. If you're interested in offering care packages to your customers, please get in contact with your account manager.
Outstanding Pre-Purchase Credit Balance
This is the remaining value of pre-purchased food credit and represents the total value owed to Liven. If your restaurant does not have a pre-purchase credit agreement or if no transactions have occurred to change your pre-purchase credit balance, you may not have pre-purchase credit deductions for this period.