Liven Insights
Overview
Liven Insights is a modern business intelligence (BI) platform focused on data visualization and interactive analytics. This versatile tool empowers organizations to leverage their data for custom, comprehensive insights. With Liven Insights, users can create dynamic dashboards, explore data trends, and generate reports, supporting data-driven decision-making across business functions.
Who is Liven Insights For?
Liven Insights is tailored for Liven's merchant clients who manage loyalty programs and need analytical insights to understand and enhance their operations.
Available Dashboards
B$ Summary Dashboard
Purpose: Offers a high-level view of B$ Purchased and Credit Redemption activity within a merchant’s network.
Key Features:
Visualization of total B$ Purchased
Detailed insights into credit redemptions by branch
Lifetime trends to monitor and assess B$ performance
B$ Community Dashboard
Purpose: Provides an in-depth analysis of customer engagement in the merchant’s B$ loyalty program.
Key Features:
Total count of unique customers engaged with the B$ loyalty program
User-specific data on lifetime credit purchases and redemption dates
Lifetime data on the number of credit packages purchased per user
Dashboard Availability
The beta version of these dashboards is available with "reader" permissions. Analyst-level permissions, allowing for deeper data exploration and dashboard customization, will be introduced at a later date. Updates and improvements will be ongoing, based on user feedback and evolving analytics needs.
Roles & Permissions
Role | Permissions | Availability |
Analyst | Explore, build looks, build dashboards | Not yet available |
Reader | View dashboards | Yes |
Accessing the Dashboards
Merchants can access these dashboards via the Liven Insights web portal using secure credentials, ensuring the confidentiality of their data.
Why These Dashboards Matter
These dashboards are crucial for merchants aiming to:
Track and analyze the performance of loyalty programs
Gain insights into customer behaviors and preferences
Make strategic, data-informed decisions to improve marketing effectiveness and customer retention