Quick answer: Some transfers are held as Pending while our team checks them. The rewards leave your balance straight away, and your friend receives them (with a notification) once the transfer is approved. If it isn't approved, the rewards go back to your balance. Please don't send it again.
Why a transfer is pending
We check some transfers to keep accounts safe. A transfer is more likely to be checked when, for example:
it's a larger amount
your friend's phone number isn't verified yet
both accounts are used on the same phone
several transfers are sent in one day, or the person receiving has been sent rewards by lots of different people
a new account sends its whole balance
A pending transfer doesn't mean anything is wrong with your account.
What to do
Don't send the rewards again. A second transfer also leaves your balance and is checked too.
Wait for the check to finish. Your friend gets a notification when the rewards arrive. If it isn't approved, the rewards come back to your balance.
If you need help with a pending transfer, email Nomni Support at support@nomni.ai with your account email, your friend's account email or @handle, the amount and the date you sent it.