Quick answer: To delete your account, open your profile in the Nomni Loyalty app, edit it and tap Delete account. Your account is deactivated straight away and deleted after 30 days, and any Brandollars are lost. To change your email or phone number, message us from the app and we will check it is you first.
These answers are for diners using the Nomni Loyalty app (formerly Liven).
Before you delete your account
Any Brandollars and rewards on the account are lost. Use them first, or ask us about a refund.
You can't sign up again with the same email address or profile handle.
To stop marketing emails only, use the Unsubscribe link in the email instead.
Delete your account
Open the Nomni Loyalty app and go to your profile.
Edit your profile and tap Delete account.
Enter your current password and tap Delete my account.
What you should see: Account has been deleted. Your account is deactivated straight away and deleted after 30 days. If you change your mind within 30 days, message us and we can reinstate it.
Change your email or phone number
Message us from the app, or from the email address on your account.
Tell us the new email or phone number.
Answer a few security questions so we can confirm the account is yours.
If the new number is already on another account that is yours, we can deactivate that account so you can use the number.
What not to send
Never send your password, full card number or one-time codes.
Need help?
Email support@nomni.ai or call 1300 445 483.