Quick answer: Invoice Refund lists refunded invoices for your venues and shows your refund rate over time. It's under POS in Insights > Alpha.
Open the report
Go to console.nomni.ai and sign in.
In the left menu, click Insights, then Alpha.
Under POS, click Invoice Refund.
Set the filters at the top. The report updates as you change them.
What you should see: the "Refund Rate Over Time" chart and the "Invoice Refund Summary" table.
Filters
Filter | What it does |
Reporting Group | The brand or group of venues. |
Store | One or more venues. |
Refund Created On | The date the refund was made. |
Good to know
Refunds are counted on the day the refund was made, not the day of the original sale.
Sales Overview takes refunds off on the refund day too.
Need help?
Email support@nomni.ai or call 1300 445 483. Tell us the venue and the invoice number of the refund. For billing questions, email ar@nomni.ai.