Quick answer: click Retry. If that doesn't work, refresh the browser tab and open the report again. Your data is safe; the report screen just didn't load in time.
Fix it
Wait about 30 seconds. The first report you open each day can be slow.
If you see "Embed is taking too long to load. Please refresh and try again.", click Retry.
Still loading? Refresh the browser tab and open the report again.
Open a different report, such as Sales Overview. If it loads, try the first one again in a few minutes.
Check you're on console.nomni.ai and still signed in.
What you should see: the report filters and charts. Most reports load in 10 to 25 seconds.
Tips
Don't open the same report in lots of tabs at once.
A VPN or weak connection can slow reports down. Try without the VPN.
If every report fails
If no report loads for more than 10 minutes, email us the report name, the time it happened (with your time zone) and a screenshot.
Need help?
Email support@nomni.ai or call 1300 445 483. Tell us the report name, the time and what you see on screen. For billing questions, email ar@nomni.ai.