Use this guide if the Nomni Loyalty app says your login code is invalid (for example error 8020), the code doesn't arrive, or it says your account is not allowed to log in with SMS OTP.
Before you start
Update the Nomni Loyalty app from the App Store or Google Play.
Have the email address and mobile number on your account ready.
Code says invalid or error 8020
Close the app fully and open it again.
Request a new code and use only the newest one. Older codes stop working.
Type the code in straight away, rather than switching apps for a long time.
Check the mobile number on the login screen is right, including the country code.
What you should see: the app opens your account after you enter the newest code.
"Not allowed to log in with SMS OTP"
Log in with your email address and password instead of SMS.
If you don't know your password, tap Forgot your Password? and follow the email.
Type your new password twice, then tap Recover my account.
What you should see: you are logged in with your email and new password.
The code doesn't arrive
Wait a few minutes, then request one more code.
Check your phone has signal and isn't blocking messages from unknown senders.
Use email and password login instead.
If something goes wrong
You no longer have the email on your account: see Reactivating your Nomni Loyalty account without access to your original email.
It still fails: contact us with the exact message or error number. We will check your account.
Need help?
Chat with us in the app or email support@nomni.ai. Tell us the email and mobile number on your account and the exact message you see. Never send us your password.