# Nomni - formerly Liven

> Help center for Nomni

## Welcome to Liven

- [Brandollar FAQs](https://help.liven.com.au/en/articles/9418656-brandollar-faqs.md): Everything you need to know about Brandollars!
- [Using Nomni Loyalty to Discover & Pay at Venues and Earn Nomni Rewards](https://help.liven.com.au/en/articles/9418692-using-nomni-loyalty-to-discover-pay-at-venues-and-earn-nomni-rewards.md): Use Liven to discover venues, pay bills and earn Liven Rewards!
- [Pay with and Send Liven Rewards](https://help.liven.com.au/en/articles/9418774-pay-with-and-send-liven-rewards.md): Now you have Liven Rewards, use it to pay for meals or gift to friends!
- [What is Nomni Loyalty?](https://help.liven.com.au/en/articles/9418782-what-is-nomni-loyalty.md): Nomni Loyalty is the world's most rewarding payment method for dining and lifestyle venues!

## Diner Help

- [Diner Help](https://help.liven.com.au/en/articles/9418496-diner-help.md): A one-pager for merchants to give to diners if they have questions about Liven, especially those who are using it for the first time.
- [How to get the merchant's location](https://help.liven.com.au/en/articles/9418497-how-to-get-the-merchant-s-location.md)
- [How can I find which restaurant has Liven deals?](https://help.liven.com.au/en/articles/9418503-how-can-i-find-which-restaurant-has-liven-deals.md)
- [How to toggle the Liven rewards on and off](https://help.liven.com.au/en/articles/9418505-how-to-toggle-the-liven-rewards-on-and-off.md): When you want to use your Liven rewards, you can turn it on and turn it off if you want to save a little then use it at a later time.
- [Using Liven for takeaway](https://help.liven.com.au/en/articles/9418531-using-liven-for-takeaway.md): Coming soon!
- [Quickly search for nearby restaurants](https://help.liven.com.au/en/articles/9418545-quickly-search-for-nearby-restaurants.md): Check out your Liven map
- [Enable location services for Liven](https://help.liven.com.au/en/articles/9418550-enable-location-services-for-liven.md)
- [Reactivating your Liven account without access to your original email](https://help.liven.com.au/en/articles/9418556-reactivating-your-liven-account-without-access-to-your-original-email.md)
- [Do my Liven Rewards expire?](https://help.liven.com.au/en/articles/9418558-do-my-liven-rewards-expire.md)
- [System requirements to download the Nomni Loyalty app](https://help.liven.com.au/en/articles/9418585-system-requirements-to-download-the-nomni-loyalty-app.md)
- [Find a venue's address in-app](https://help.liven.com.au/en/articles/9418588-find-a-venue-s-address-in-app.md): Wondering where your nearest rewards are lurking?
- [Where can I find a list of Liven Restaurants?](https://help.liven.com.au/en/articles/9418675-where-can-i-find-a-list-of-liven-restaurants.md)
- [Why was I charged a cash advance fees?](https://help.liven.com.au/en/articles/10129095-why-was-i-charged-a-cash-advance-fees.md)
- [Purchased Brandollars without realising what the participating locations are.](https://help.liven.com.au/en/articles/9418472-purchased-brandollars-without-realising-what-the-participating-locations-are.md)
- [Brandollar limit](https://help.liven.com.au/en/articles/9418507-brandollar-limit.md): Why you cannot purchase a certain Brandollar tier
- [Brandollar Refund Policy](https://help.liven.com.au/en/articles/9418529-brandollar-refund-policy.md): Had some issues with your free food? Read below!
- [How do I pay with a different Brandollar pack?](https://help.liven.com.au/en/articles/9418543-how-do-i-pay-with-a-different-brandollar-pack.md): What you need to know when you have multiple Brandollar packages redeemable at the same restaurant.
- [Can you pay with Brandollars for takeaways and pick-up orders?](https://help.liven.com.au/en/articles/9418553-can-you-pay-with-brandollars-for-takeaways-and-pick-up-orders.md)
- [Will I earn rewards when I use my Brandollars?](https://help.liven.com.au/en/articles/9418554-will-i-earn-rewards-when-i-use-my-brandollars.md)
- [Paying with Brandollars](https://help.liven.com.au/en/articles/9418590-paying-with-brandollars.md)
- [Can merchants refuse the use of Liven on public holidays?](https://help.liven.com.au/en/articles/9418526-can-merchants-refuse-the-use-of-liven-on-public-holidays.md)
- [Location error message when paying Liven](https://help.liven.com.au/en/articles/9418552-location-error-message-when-paying-liven.md)
- [The restaurant didn't get my payment request](https://help.liven.com.au/en/articles/9418561-the-restaurant-didn-t-get-my-payment-request.md): Troubleshooting bill requests
- [Sending Liven Rewards status is 'Pending'?](https://help.liven.com.au/en/articles/9418670-sending-liven-rewards-status-is-pending.md): Have some questions about the status of your sent Liven Rewards? We got you!
- [I couldn't pay with Liven](https://help.liven.com.au/en/articles/9418671-i-couldn-t-pay-with-liven.md): Couldn't pay with Liven at your favourite spot? Here's what you can do!
- [Updating your Liven Email](https://help.liven.com.au/en/articles/9418582-updating-your-liven-email.md): How do I update the email address linked to my Liven account?
- [Change City or State](https://help.liven.com.au/en/articles/9418672-change-city-or-state.md): Using Liven when travelling to a different state
- [Password Reset](https://help.liven.com.au/en/articles/9418749-password-reset.md): How do I reset my Liven Password?
- [Updating your Mobile Number](https://help.liven.com.au/en/articles/9418750-updating-your-mobile-number.md): How do I change the mobile number linked to my Liven account?
- [Removing My Liven Account](https://help.liven.com.au/en/articles/9418705-removing-my-liven-account.md): This article describes the steps required to deactivate and delete your Liven account
- [Steps on how to delete a credit card](https://help.liven.com.au/en/articles/9418499-steps-on-how-to-delete-a-credit-card.md)
- [How to link your credit card with the app](https://help.liven.com.au/en/articles/9418506-how-to-link-your-credit-card-with-the-app.md): Add your credit card details to ensure payment will go through when paying via Liven
- [Why is it essential to set up a default fallback payment method?](https://help.liven.com.au/en/articles/9418535-why-is-it-essential-to-set-up-a-default-fallback-payment-method.md)
- [Importance of linking your credit card to the app](https://help.liven.com.au/en/articles/9418549-importance-of-linking-your-credit-card-to-the-app.md)
- [Refunds to a different credit or debit card](https://help.liven.com.au/en/articles/9418555-refunds-to-a-different-credit-or-debit-card.md)
- [Why doesn't Liven work without my credit card?](https://help.liven.com.au/en/articles/9418560-why-doesn-t-liven-work-without-my-credit-card.md)
- [Where can I find the terms or resto exclusions in the app?](https://help.liven.com.au/en/articles/9418674-where-can-i-find-the-terms-or-resto-exclusions-in-the-app.md)
- [Pay without Brandollars](https://help.liven.com.au/en/articles/9418532-pay-without-brandollars.md)

## Merchant Help

- [Contact Us - Restaurant Partners](https://help.liven.com.au/en/articles/9418657-contact-us-restaurant-partners.md): Different ways to contact support exclusively for restaurant partners!
- [How am I paying back the pre-purchase credit deduction?](https://help.liven.com.au/en/articles/9418508-how-am-i-paying-back-the-pre-purchase-credit-deduction.md)
- [What is a pre-purchase credit deduction?](https://help.liven.com.au/en/articles/9418509-what-is-a-pre-purchase-credit-deduction.md)
- [How much Brandollars haven't been redeemed?](https://help.liven.com.au/en/articles/9418510-how-much-brandollars-haven-t-been-redeemed.md): Locate how much of your store's Brandollars are yet to be redeemed in the statements.
- [How many Brandollar packages have I sold in the period?](https://help.liven.com.au/en/articles/9418511-how-many-brandollar-packages-have-i-sold-in-the-period.md)
- [What fees am I paying to Liven?](https://help.liven.com.au/en/articles/9418513-what-fees-am-i-paying-to-liven.md): Locate the fees agreed to by your store in the statements.
- [How do I know the breakdown between Livenpay and Brandollar transactions?](https://help.liven.com.au/en/articles/9418516-how-do-i-know-the-breakdown-between-livenpay-and-brandollar-transactions.md)
- [What is the total gross sales made up of?](https://help.liven.com.au/en/articles/9418517-what-is-the-total-gross-sales-made-up-of.md)
- [How do I change my bank account information?](https://help.liven.com.au/en/articles/9418518-how-do-i-change-my-bank-account-information.md)
- [I’m not receiving any statements, what should I do?](https://help.liven.com.au/en/articles/9418519-i-m-not-receiving-any-statements-what-should-i-do.md)
- [Can I switch to receiving statements on a weekly, fortnightly, or monthly basis?](https://help.liven.com.au/en/articles/9418520-can-i-switch-to-receiving-statements-on-a-weekly-fortnightly-or-monthly-basis.md)
- [Pre-Purchased Credit Balance](https://help.liven.com.au/en/articles/9418659-pre-purchased-credit-balance.md): Track how your pre-purchased food credit is going
- [Brandollar Balance](https://help.liven.com.au/en/articles/9418660-brandollar-balance.md): Track how your store's Brandollar balance is going
- [Brandollar Redemptions](https://help.liven.com.au/en/articles/9418661-brandollar-redemptions.md): Details about the utilization and redemption of your store's Brandollars
- [Brandollar Sales](https://help.liven.com.au/en/articles/9418662-brandollar-sales.md): Details about your store's Brandollar sales
- [Allowances, Fees and Adjustments](https://help.liven.com.au/en/articles/9418663-allowances-fees-and-adjustments.md): Understand your fees and charges
- [Summary Section](https://help.liven.com.au/en/articles/11098176-summary-section.md): A one-stop shop for a wrap up of this week's activity on Liven
- [Transaction Details](https://help.liven.com.au/en/articles/11098327-transaction-details.md): A breakdown of your Liven transactions
- [Allowances, Fees and Adjustments](https://help.liven.com.au/en/articles/11098333-allowances-fees-and-adjustments.md): Understand your fees and charges
- [Care Package Sales](https://help.liven.com.au/en/articles/11098335-care-package-sales.md): Details about care package sales
- [Care Package Redemptions](https://help.liven.com.au/en/articles/11098337-care-package-redemptions.md): Details about care package use
- [Care Package Balance](https://help.liven.com.au/en/articles/11098342-care-package-balance.md): Track how your care package balance is going
- [Pre-Purchased Credit Balance](https://help.liven.com.au/en/articles/11098351-pre-purchased-credit-balance.md): Track how your pre-purchased food credit is going
- [Merchant Help](https://help.liven.com.au/en/articles/9418495-merchant-help.md): A one-pager for staff who are processing Liven payments in store to refer to.
- [How to view daily or weekly reports?](https://help.liven.com.au/en/articles/9418524-how-to-view-daily-or-weekly-reports.md): Reports can be viewed through the Liven merchant device.
- [How do star ratings work?](https://help.liven.com.au/en/articles/9418525-how-do-star-ratings-work.md): Your overall rating is determined by customers who can rate you out of five stars.
- [How do I update my store's details?](https://help.liven.com.au/en/articles/9418667-how-do-i-update-my-store-s-details.md): What to do when you need to update details about your store
- [Device Troubleshooting: 3 Quick Fixes to Try](https://help.liven.com.au/en/articles/9418668-device-troubleshooting-3-quick-fixes-to-try.md): Let us help you out with some quick fixes.
- [What should I do if I charged the customer the wrong amount?](https://help.liven.com.au/en/articles/9418669-what-should-i-do-if-i-charged-the-customer-the-wrong-amount.md): Oops! It happens. Let us help you out.

## Liven Engage

- [How to add your Liven Engage form to your Nomnie](https://help.liven.com.au/en/articles/9418466-how-to-add-your-liven-engage-form-to-your-nomnie.md): Capture your customer details through Liven Engage on your Nomnie

## Liven Insights

- [Liven Insights Overview](https://help.liven.com.au/en/articles/10115231-liven-insights-overview.md): What is Liven Insights?
- [Liven Insights - Data Dictionary](https://help.liven.com.au/en/articles/10115348-liven-insights-data-dictionary.md): This article will give you a breakdown of terminology you may encounter in Liven Insights to provide context on what the data set refers to
- [Liven Insights User Guide – First Time Login](https://help.liven.com.au/en/articles/10116181-liven-insights-user-guide-first-time-login.md): This guide covers the essential steps for setting up and accessing Liven Insights for the first time.
- [Liven Insights User Guide - Finding & Organising Content](https://help.liven.com.au/en/articles/10116202-liven-insights-user-guide-finding-organising-content.md)
- [Liven Insights User Guide: Saving and Editing Looks](https://help.liven.com.au/en/articles/10116264-liven-insights-user-guide-saving-and-editing-looks.md): This guide details how to save, edit, and manage Looks, as well as settings that affect visibility for other users.
- [Liven Insights User Guide - Viewing Dashboards](https://help.liven.com.au/en/articles/10123526-liven-insights-user-guide-viewing-dashboards.md)
- [Liven Insights User Guide - Viewing Looks](https://help.liven.com.au/en/articles/10123568-liven-insights-user-guide-viewing-looks.md)
- [Liven Insights User Guide - Organising Content](https://help.liven.com.au/en/articles/10123947-liven-insights-user-guide-organising-content.md)
- [Liven Insights Dashboard - Brandollar Community](https://help.liven.com.au/en/articles/10229236-liven-insights-dashboard-brandollar-community.md): The Brandollar Community Dashboard provides valuable insights into customer engagement
- [Creating and editing Explores](https://help.liven.com.au/en/articles/10123965-creating-and-editing-explores.md): This page introduces you to data exploration with Liven Insights. Read the following sections to learn about these Liven Insights concepts:
- [Liven Insights Dashboard - Brandollar Summary](https://help.liven.com.au/en/articles/10229245-liven-insights-dashboard-brandollar-summary.md): The Brandollar Summary Dashboard provides a high-level view of transactions within specific groups and merchants.