Online Ordering Support

Remote Onboarding

Written by Team Liven
Updated over a week ago

Updating/Adding Terms and Conditions

How to update or add terms and conditions for online ordering.

Written by Team Liven
Updated over a week ago

Adding your Site Name for Mobile and Desktop

How to add your site name for online ordering - mobile and desktop.

Written by Team Liven
Updated over a week ago

Adding Allergen Symbols to Products

How to add allergen symbols to products in online ordering.

Written by Team Liven
Updated over a week ago

Uploading Category Images

How to upload category images for online ordering.

Written by Team Liven
Updated over a week ago

Updating Product Images

How to update product images for online ordering.

Written by Team Liven
Updated over a week ago

Updating Email Templates

How to update email templates for online ordering.

Written by Team Liven
Updated over a week ago

Creating Member-Only Coupons

How to create member only coupons for online ordering.

Written by Team Liven
Updated over a week ago

Creating a Promotion Pop-Up

How to create a promotion pop-up for online ordering.

Written by Team Liven
Updated over a week ago

Creating Coupons

How to create coupons for online ordering.

Written by Team Liven
Updated over a week ago

Adding/Updating Delivery Suburbs

How to add or update delivery suburbs for online ordering.

Written by Team Liven
Updated over a week ago

Hiding Estimated Delivery or Pick-Up Times

How to hide estimated delivery or pick-up times for online ordering.

Written by Team Liven
Updated over a week ago

Creating Delivery Zones

How to create delivery zones for online ordering.

Written by Team Liven
Updated over a week ago

Setting up a New User

How to set up a new user and permissions for your online ordering admin console.

Written by Team Liven
Updated over a week ago

Hiding Ordering Methods

How to hide ordering methods - exclusively allow viewing methods i.e. dine-in via QR/NFC.

Written by Team Liven
Updated over a week ago

Setting up Prep-Times

How to set up prep-times for online ordering.

Written by Team Liven
Updated over a week ago

Turning on Holiday Settings and Public Holiday Surcharges

How to turn on holiday settings and public holiday surcharges for your online ordering.

Written by Team Liven
Updated over a week ago

Updating Trading Hours

How to update your trading hours for online ordering.

Written by Team Liven
Updated over a week ago

Updating Store Details

How to update ABN, Email, Address, & Phone no. for online ordering.

Written by Team Liven
Updated over a week ago

Activating a Fixed Price Deal

How to activate a fixed price deal for online ordering.

Written by Team Liven
Updated over a week ago

Turning Timed Menus On or Off

How to switch on or off timed menus for online ordering.

Written by Team Liven
Updated over a week ago

Creating Sub-Categories

How to create sub categories for your online ordering menu.

Written by Team Liven
Updated over a week ago

Adding Prep-Times for Different Categories

How to make different prep-times for different categories for online ordering.

Written by Team Liven
Updated over a week ago

Changing Category Display Order

How to change the category display order for online ordering.

Written by Team Liven
Updated over a week ago

Adding Special Instructions for Cart and Products

How to add special instructions for cart and products for online ordering.

Written by Team Liven
Updated over a week ago

Adding/Editing a Product

How to add or edit a product for online ordering. This includes thing like changing imagery, pricing, etc.

Written by Team Liven
Updated over a week ago

Snoozing Menu Items

How to snooze menu items to make them temporarily unavailable for online ordering.

Written by Team Liven
Updated over a week ago

Turning on Smarter Upsells

How to turn on Smarter Upsells for online ordering.

Written by Team Liven
Updated over a week ago

Creating/Editing Attributes

How to create or edit attributes on your online ordering menu.

Written by Team Liven
Updated over a week ago

Creating Category-Level Reports

How to create category level reporting views for online ordering.

Written by Team Liven
Updated over a week ago

Setting Up Product Reporting

How to set up product level reporting for online ordering.

Written by Team Liven
Updated over a week ago

Switching On or Off Cash Payments (COD)

How to switch cash payments on or off for online ordering.

Written by Team Liven
Updated over a week ago

Stripe Charge-Back Payments Process

The process for Stripe chargeback payments for online ordering.

Written by Team Liven
Updated over a week ago

Verifying your Payment Details

How to verify your payment details for online ordering.

Written by Team Liven
Updated over a week ago

Sending the "Order Ready" SMS

How to send an SMS to your customers when their order is ready for pick-up.

Written by Team Liven
Updated over a week ago

Using Near Field Communication (NFC) Technology for Tap to Order

How to use NFCs for online ordering.

Written by Team Liven
Updated over a week ago

Accessing your Online Order Processor

How to access your online ordering processor.

Written by Team Liven
Updated over a week ago

Using Multiple Printers

How to use multiple printers for online ordering.

Written by Team Liven
Updated over a week ago

Printing Multiple Copies of Receipts on your Printer

How to print multiple copies of receipts on your online ordering printer.

Written by Team Liven
Updated over a week ago

Connecting your Printer to WiFi

How to connect your printer to WiFi.

Written by Team Liven
Updated over a week ago

"Location is Currently Offline" Error

How to troubleshoot the "online ordering at this location is offline" error for online ordering.

Written by Team Liven
Updated over a week ago

Integrating with Abacus

How to integrate with Abacus for online ordering.

Written by Team Liven
Updated over a week ago

DoorDash Drive Support

Best practices on how to work with DoorDash Drive.

Written by Team Liven
Updated over a week ago

Integrating with Lightspeed

How to integrate your online ordering with Lightspeed.

Written by Team Liven
Updated over a week ago

Contact Online Ordering Support

How to contact online ordering support.

Written by Team Liven
Updated over a week ago

Changing Current Orders

How can customers change their order?

Written by Team Liven
Updated over a week ago

Cancelling an Order

How to cancel an order through online ordering.

Written by Team Liven
Updated over a week ago

Image Specification Guide

How to set up images for your online ordering.

Written by Team Liven
Updated over a week ago