Go to Liven
All Collections
Online Ordering Support
Online Ordering Support
48 articles in this collection
Written by
Team Liven
Onboarding
Remote Onboarding
Written by
Team Liven
Updated over a week ago
Store Settings
Updating/Adding Terms and Conditions
How to update or add terms and conditions for online ordering.
Written by
Team Liven
Updated over a week ago
Adding your Site Name for Mobile and Desktop
How to add your site name for online ordering - mobile and desktop.
Written by
Team Liven
Updated over a week ago
Adding Allergen Symbols to Products
How to add allergen symbols to products in online ordering.
Written by
Team Liven
Updated over a week ago
Uploading Category Images
How to upload category images for online ordering.
Written by
Team Liven
Updated over a week ago
Updating Product Images
How to update product images for online ordering.
Written by
Team Liven
Updated over a week ago
Updating Email Templates
How to update email templates for online ordering.
Written by
Team Liven
Updated over a week ago
Creating Member-Only Coupons
How to create member only coupons for online ordering.
Written by
Team Liven
Updated over a week ago
Creating a Promotion Pop-Up
How to create a promotion pop-up for online ordering.
Written by
Team Liven
Updated over a week ago
Creating Coupons
How to create coupons for online ordering.
Written by
Team Liven
Updated over a week ago
Adding/Updating Delivery Suburbs
How to add or update delivery suburbs for online ordering.
Written by
Team Liven
Updated over a week ago
Hiding Estimated Delivery or Pick-Up Times
How to hide estimated delivery or pick-up times for online ordering.
Written by
Team Liven
Updated over a week ago
Creating Delivery Zones
How to create delivery zones for online ordering.
Written by
Team Liven
Updated over a week ago
Setting up a New User
How to set up a new user and permissions for your online ordering admin console.
Written by
Team Liven
Updated over a week ago
Hiding Ordering Methods
How to hide ordering methods - exclusively allow viewing methods i.e. dine-in via QR/NFC.
Written by
Team Liven
Updated over a week ago
Setting up Prep-Times
How to set up prep-times for online ordering.
Written by
Team Liven
Updated over a week ago
Turning on Holiday Settings and Public Holiday Surcharges
How to turn on holiday settings and public holiday surcharges for your online ordering.
Written by
Team Liven
Updated over a week ago
Updating Trading Hours
How to update your trading hours for online ordering.
Written by
Team Liven
Updated over a week ago
Updating Store Details
How to update ABN, Email, Address, & Phone no. for online ordering.
Written by
Team Liven
Updated over a week ago
Managing Your Menu
Activating a Fixed Price Deal
How to activate a fixed price deal for online ordering.
Written by
Team Liven
Updated over a week ago
Turning Timed Menus On or Off
How to switch on or off timed menus for online ordering.
Written by
Team Liven
Updated over a week ago
Creating Sub-Categories
How to create sub categories for your online ordering menu.
Written by
Team Liven
Updated over a week ago
Adding Prep-Times for Different Categories
How to make different prep-times for different categories for online ordering.
Written by
Team Liven
Updated over a week ago
Changing Category Display Order
How to change the category display order for online ordering.
Written by
Team Liven
Updated over a week ago
Adding Special Instructions for Cart and Products
How to add special instructions for cart and products for online ordering.
Written by
Team Liven
Updated over a week ago
Adding/Editing a Product
How to add or edit a product for online ordering. This includes thing like changing imagery, pricing, etc.
Written by
Team Liven
Updated over a week ago
Snoozing Menu Items
How to snooze menu items to make them temporarily unavailable for online ordering.
Written by
Team Liven
Updated over a week ago
Turning on Smarter Upsells
How to turn on Smarter Upsells for online ordering.
Written by
Team Liven
Updated over a week ago
Creating/Editing Attributes
How to create or edit attributes on your online ordering menu.
Written by
Team Liven
Updated over a week ago
Reporting
Creating Category-Level Reports
How to create category level reporting views for online ordering.
Written by
Team Liven
Updated over a week ago
Setting Up Product Reporting
How to set up product level reporting for online ordering.
Written by
Team Liven
Updated over a week ago
Payment Gateways
Switching On or Off Cash Payments (COD)
How to switch cash payments on or off for online ordering.
Written by
Team Liven
Updated over a week ago
Stripe Charge-Back Payments Process
The process for Stripe chargeback payments for online ordering.
Written by
Team Liven
Updated over a week ago
Verifying your Payment Details
How to verify your payment details for online ordering.
Written by
Team Liven
Updated over a week ago
Hardware & Order Processors
Sending the "Order Ready" SMS
How to send an SMS to your customers when their order is ready for pick-up.
Written by
Team Liven
Updated over a week ago
Using Near Field Communication (NFC) Technology for Tap to Order
How to use NFCs for online ordering.
Written by
Team Liven
Updated over a week ago
Accessing your Online Order Processor
How to access your online ordering processor.
Written by
Team Liven
Updated over a week ago
Using Multiple Printers
How to use multiple printers for online ordering.
Written by
Team Liven
Updated over a week ago
Printing Multiple Copies of Receipts on your Printer
How to print multiple copies of receipts on your online ordering printer.
Written by
Team Liven
Updated over a week ago
Connecting your Printer to WiFi
How to connect your printer to WiFi.
Written by
Team Liven
Updated over a week ago
"Location is Currently Offline" Error
How to troubleshoot the "online ordering at this location is offline" error for online ordering.
Written by
Team Liven
Updated over a week ago
Integrations
Integrating with Abacus
How to integrate with Abacus for online ordering.
Written by
Team Liven
Updated over a week ago
DoorDash Drive Support
Best practices on how to work with DoorDash Drive.
Written by
Team Liven
Updated over a week ago
Integrating with Lightspeed
How to integrate your online ordering with Lightspeed.
Written by
Team Liven
Updated over a week ago
Troubleshooting / FAQs
Contact Online Ordering Support
How to contact online ordering support.
Written by
Team Liven
Updated over a week ago
Changing Current Orders
How can customers change their order?
Written by
Team Liven
Updated over a week ago
Cancelling an Order
How to cancel an order through online ordering.
Written by
Team Liven
Updated over a week ago
Image Specification Guide
How to set up images for your online ordering.
Written by
Team Liven
Updated over a week ago