Liven Merchant Partner Support

Merchant Help

A one-pager for staff who are processing Liven payments in store to refer to.

Written by Team Liven
Updated today

Can I change to receive weekly/fortnightly/monthly statements?

Written by Team Liven
Updated today

How many Foodollars packages have I sold in the period?

Written by Team Liven
Updated today

I’m not receiving any statements, what should I do?

Written by Team Liven
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How much Foodollars haven't been redeemed?

Written by Team Liven
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What is a pre-purchase credit deduction?

Written by Team Liven
Updated today

How do I change my bank account information?

Written by Team Liven
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What fees am I paying to Liven?

Written by Team Liven
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What is the total gross sales made up of?

Written by Team Liven
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What is care package redemptions & proceeds

Written by Team Liven
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How am I paying back the pre-purchase credit deduction?

Written by Team Liven
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How do I know the breakdown between Livenpay and Foodollars transactions?

Written by Team Liven
Updated today

Diner Help

A one-pager for merchants to give to diners if they have questions about Liven, especially those who are using it for the first time.

Written by Team Liven
Updated today