How to process a Liven transaction?
I use an Abacus POS:
Navigate to the POS screen
Select the menu items ordered by the customer
Click the “Pay” button at the bottom of the screen
Select “Options”
Click “Liven Payment”
Click on the customer request that pops up after the customer has requested the bill from their phone
Click “Complete Sale”
I use Lightspeed POS:
Select the menu items ordered by the customer
Click “Check Out” at the bottom right of the screen
Select “LivenPay” under the “Other Payment Types” section
Click on the customer request that pops up after the customer has requested the bill from their phone
A confirmation will pop up showing that the order has been successfully paid for
I have a separate mobile device:
Open the Liven Merchant App on your device and wait for customer payment requests.
When a customer wants to Pay with Liven, they will select the venue and branch they dined at.
The payment request will appear on your venue's system, showing a payment number and the customer's name.
Click "Accept" and enter the bill amount for the customer.
Swipe to charge and process the transaction.
If you prefer visual instructions, you can scan the QR code found on your Liven payment processing device to watch a video on how to process a transaction.
I keyed in the wrong bill amount accidentally, what should I do?
Contact our Customer Support team with the following information:
Date and time of transaction
Actual bill amount of customer
Any information about the customer that you could get (name, email)
I got logged out of the device, where can I get my username and password for Liven?
To get your details and process Liven payments, get in touch with our Support team immediately. You can reach out to our support team either through the chat box located in the bottom right corner of this Help Center page or call the dedicated Merchant Support hotline for your region:
Australia +61 1300 445 483
Singapore +65 6797 8791
US +1 929 335 9376
Device Setup
Ensure the device is charged and switched on to be ready for Liven transactions.
Troubleshooting when the device is down:
Plug in and make sure the device is on and working properly.
Turn on Mobile Data and check if there's a signal.
Restart your device to see if anything has changed. Click the power button for 5 seconds to do this.