To protect our users, we can't issue refunds to a different credit or debit card. If your credit card or debit card number has changed but is linked to the same account used at the time of purchase, the refund will be processed to that account.

If the account you used to make your original purchase has been closed, we recommend you check with your banking institution or credit card company to make arrangements with them to receive your funds. They will be able to assist you with the transfer.

Need Support?

If you still need further assistance, please use the Live Chat on your app and chat with our friendly Customer Success Team.

Chat to us in-app, or email support@liven.com.au.

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