Don't worry if staff aren't seeing your payment requests!
First, make sure you're sending the bill to the correct branch. For example, this merchant has several branches. Tap which branch you are currently at.
Once you've indicated you're ready to pay, you'll see a payment code like this:
Are you an iOS user? You may need to make sure that your location is detected. Check if you have enabled location services for Liven:
Then you must go to "Privacy."
Be sure to select "Location Services" at the top.
Toggle to enable if that is not on.
Now double-check for Liven in the listed apps below. Verify you've set permission to "While Using."
Doing this ensures that your current location should be used by Liven. Just choose the location where you're currently paying for your meal.
Chat to us below or in-app, or email firstname.lastname@example.org.