Encountering issues with your device? Try these three straightforward troubleshooting steps to resolve common issues:
Check the Battery Charge
When faced with an unresponsive device that won't open, is sluggish, or struggles to connect, your initial course of action should be to check the battery charge.
Simply plug in your device and allow it a few moments to charge before attempting to power it on. We strongly recommend keeping your Liven device charging during trading hours, or ideally, all the time to ensure uninterrupted operation.
Inspect Your Internet Connection
A stable internet connection is vital for your device's proper functioning. Depending on your situation:
If your device relies on cellular data, ensure that the data icon is enabled.
For mobile devices, check if airplane mode is activated and switch it off if necessary.
If you're connected to a Wi-Fi network, follow these steps to troubleshoot:
Confirm the status of your internet service provider (ISP).
Try refreshing your modem.
Reconnect your device to the Wi-Fi network if needed.
Restart or Reboot Your Device
Sometimes, a simple restart can work wonders. Here's how to do it:
Hold down the power button located on the side of your device for approximately 5 seconds.
Select the restart or reboot option from the menu that appears.
If these steps fail to resolve your issue, don't hesitate to reach out to our Merchant support hotline right away. Our dedicated team is available to assist you.
Australia +61 1300 445 483
Singapore +65 6797 8791
US +1 929 335 9376